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Frequently Asked Questions

Frequently Asked Questions

1. What is the difference between PNG and LPG?

LPG is Liquefied Petroleum Gas and PNG is Piped Natural Gas. LPG is supplied in liquid form just as the name suggests in cylinders whereas PNG is supplied through a pipeline. LPG is used as a fuel in heating appliances and vehicles, whereas PNG is used for cooking (gas stoves) and heating water (gas geysers).

2. What is the difference between a gas stove and a hob?

Stoves come in two formats:
(1) standard desk stove and
(2) modern, hobtop.
Standard gas stoves are the usual design and they sit on the Kitchen slab using small stands under the frame.
Hoptops can be in-built into your kitchen slab or placed on top of the slab. This just helps with the aesthetics of the whole setup and is particularly handy if you’ve designed your kitchen to have a certain look and feel. The dials and controls on hobtops are also mounted differently and they tend to be a little larger too.

3. Does the distance between the burners matter?

Short answer is yes, distance between burners matter. Almost all stove has either 2 or more than two burners. An important point to understand here is, it doesn’t necessarily mean more burners a gas stove has, all can be used at a time. If the space between them is not much, you cannot place two pots or pan at a time on the adjacent burner. Hence, make sure if you won’t have a stove, where you can use all burners, consider the stove with ample space between the two burners.

4. How do I ensure the safety of the gas stove?

To ensure that a gas stove is safe to use, see that if gas is ISI certified or not. ISI standards are defined by the Bureau of Indian Standards (BIS) and are mark of safety. The ISI certification ensures that the product has followed the regulated safety standards while designing and manufacturing.

5. How much is the warranty of the gas stove and how do I avail it?

Warranty on a gas stove varies for different parts. Generally, warranty on burners ranges from 1 year to 5 years. While warranty on body of the gas stove varies from 1 - 3 years. Note that warranty is generally on manufacturing defects rather than customer damages. To avail warranty, you can call the brand customer contact number which is generally mentioned in the warranty card or on the packaging box.

6. How do customers avail installation of the gas stove?

For installation, you can either contact local gas agency providers or Sunshine authorized service provider. To avail brand service, you need to contact the customer care number of the Sunshine (mentioned in warranty card or packaging box) and ask for installation service. Note that most of the installation services are paid, hence check the prices from the Sunshine customer care: 1800-102-8820.

7. What do I do if there is a leakage in the gas stove or any other kind of damage?

In case of any gas leakage or other repairs required, please contact the customer care number: 1800-102-8820. Sunshine authorized service personnel will have the final say whether the repairs done is covered under warranty or not